Why an Integrated Solution?

"We already do all of those things today."

That statement, or one like it, is the most common answer when an organization is presented with a fully integrated business solution for the first time.  It is an overwhelming task to consider changing nearly every process inside your agency, and it is natural for many members of the organization to want to hold on to what is familiar.  But it is also critical in today's climate of high regulatory demand to make sure that you can keep pace with what the industry is requiring of you.

The issue is usually not that an organization lacks systems to handle their daily operations; but rather it comes down to HOW those system relate to one another.  For example, it is not uncommon for a human services provider to touch the same piece of service data --client, service provided, date of service, total duration, and caregiver providing the service -- as many as 4 or 5 times in the course of service delivery, billining and payroll.  What would be the impact to an organization like this if that number could be reduced to 1 or 2?

Here is a brief case study that answers that question:

Enabling Cost Savings & Greater Quality of Care

A premier human service agency was struggling with rising labor costs, high employee turnover, and decreasing employee morale. They were facing an increasing need for additional staff as they tried to grow their organization and had a strong desire to improve the level of care that they provided to their customers.

They turned to OnTarget to help increase the efficiency and performance of their current staff, enabling their employees to spend more time with customers instead of constantly dealing with paper work and documentation. OnTarget also enabled them to easily grow their business and increase the amount of services that they were providing.

Our system enabled them to reallocate resources that previously had to be dedicated to billing and denials management by passing much of that responsibility on to Aym's expert support team. This in turn cut their overall administrative costs.

As a result, they achieved the following results within one year of turning to Aym.

• Saved 8 FTEs with an average salary of $22,000, resulting in over $176,000 in savings
• Increased the customer to staff ratio by 108%
• Increased their quality of care due to a greater staff focus on customer service, resulting in more happy and loyal clientele
• Increased staff morale, resulting in less employee turnover

“Since implementing OnTarget, we have been able to double the number of clients served with the same number of clinical and support staff. More importantly, from the ‘big picture’ perspective, I can operate my business with exceptional clarity which gives me piece of mind. Our clinical staff actually spend more time with customers and working on clinical issues than ever before.”  --Executive Director